The site cannot find my player

There are several options:

If the order for a long time (more than 5 minutes) hangs at the stage "Preparation for the next step"

In this case, write to us. You can also solve the problem by yourself by canceling the order. When you cancel the order, your money is transferred to your balance on the website. This way you can create a new order and you won't have to pay again.

On the third step: I tap “Find”, the search works, but my card does not appear

Check the price you set for the player. In addition, you may have made a mistake when buying the player.

In the third step, I click "Find", and after that I see an endless download

Refresh the page and try again.